Privacy

What we collect when you visit the site or get in touch, and what we do with it.

Who we are

Crafta Studio Pty Ltd (ABN 61 692 035 706) is a furniture studio in Wollongong, NSW. In this policy, "we" and "us" means Crafta Studio. If you have any question about your information, email us at contact@craftastudio.com.au.

What we collect

When you send an enquiry: your name, email address, phone number (if you give it), what you're interested in, your message, and any photos you attach.
How you found us: the website or ad that brought you here and the page you first landed on. This is attached to your enquiry so we know which of our marketing is working.
How the site is used: pages visited, device and browser type, and approximate location. This comes from the analytics and advertising tools described below.

How we use it

To reply to your enquiry, quote, design and build your piece, and arrange delivery.
To send you a confirmation that we've received your enquiry.
To understand how people use the site, so we can improve it.
To measure our advertising and show our work to people who may be interested in it, including on Facebook and Instagram.

We don't sell your personal information, and we won't add you to a mailing list unless you ask.

Cookies and tracking

Cookies are small files a website stores in your browser. This site uses:

Our own cookies to remember how you first and most recently arrived at the site (kept for 90 days), and a session cookie that makes the contact form work.
Google Analytics to count visits and see which pages are popular.
Meta Pixel to measure visits and enquiries that come from our Facebook and Instagram ads, and to help Meta show our ads to relevant people. Meta may combine this with information it already holds about you if you use its services.

Your choices

You can block or delete cookies in your browser settings. The site will still work, though the contact form needs its session cookie to send.
To control the ads you see from Meta, visit your Facebook ad preferences.
To stop Google Analytics collecting your visits, install the Google Analytics opt-out add-on.

Who we share it with

We only share your information with the services we use to run the studio and this website:

Amazon Web Services, which delivers our enquiry and confirmation emails.
Our website hosting provider, which stores the site and the enquiries sent through it.
Google and Meta, for the analytics and advertising described above.
Couriers and delivery partners, when we deliver a piece to you.

Some of these providers store data outside Australia, mainly in the United States. We also share information if the law requires it.

How long we keep it

We keep enquiries and order details for as long as we need them to look after you and your piece, and for as long as the law requires us to keep business records. We store them securely and only the people running the studio can see them.

Seeing or correcting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Email contact@craftastudio.com.au and we'll respond within 30 days.

Complaints

If you're unhappy with how we've handled your information, email us first and we'll do our best to put it right. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner.